Shipping policy
Thank you for shopping with Nursely Robes. We want your order to reach you as quickly and smoothly as possible. The shipping information below explains what to expect after placing your order.
Order Processing Time
All orders are processed within 1–2 business days, excluding weekends and public holidays, after your order has been placed and payment has been confirmed.
During high-volume periods, sales, or promotional events, processing times may be slightly longer.
Once your order has been processed, you will receive a confirmation email with tracking information once your order has shipped.
Shipping Times & Delivery Estimates
After your order has been processed, estimated delivery times are:
- Standard Shipping: 7–12 business days
Please note that these delivery times are estimates only and are not guaranteed.
Your total delivery time includes both the processing time and shipping time. Delivery times may vary depending on your location, shipping carrier, customs processing, and other circumstances outside of our control.
Shipping Rates
We are pleased to offer free worldwide shipping on eligible orders.
If any applicable shipping charges apply to your specific region or order, they will be clearly displayed at checkout before you complete your purchase.
Order Tracking
Once your order has shipped, you will receive a tracking number by email.
Please allow approximately 3–5 business days for tracking information to update and become active in the carrier's system.
If your tracking number is not showing updates after this period, please contact us at Nurserobe@gmail.com and we'll be happy to assist.
Customs, Duties & Taxes
Nursely Robes is not responsible for customs fees, import duties, or taxes that may be applied to your order by your local government or customs authority.
Any applicable customs charges, duties, or taxes are the responsibility of the customer and are separate from the product price and shipping charges.
Customs policies vary between countries, so we recommend checking with your local customs authority for additional information before placing an international order.
Shipping Delays
While we do everything we reasonably can to get your order to you on time, we are not responsible for delays caused by shipping carriers, customs processing, severe weather, high-demand periods, or other circumstances beyond our control.
If your order is significantly delayed, please contact Nurserobe@gmail.com and we'll do our best to assist you.
Incorrect or Incomplete Addresses
It is the customer's responsibility to provide a complete and accurate shipping address at checkout.
Nursely Robes is not responsible for orders that are delayed, lost, or returned because of an incorrect or incomplete address provided by the customer.
If a package is returned to us because it could not be delivered, please contact us at Nurserobe@gmail.com.
Additional shipping fees may apply if an order needs to be reshipped because of an incorrect or incomplete address.
Lost, Stolen, or Damaged Packages
Once an order is marked as delivered by the shipping carrier, Nursely Robes is generally not responsible for packages that are lost or stolen after delivery.
If your tracking information shows that your package was delivered but you cannot locate it, we recommend checking with household members, neighbors, your building's management, or the carrier.
If your package arrives damaged, please contact us at Nurserobe@gmail.com as soon as possible and provide:
- Your order number
- Photos of the damaged package
- Photos of the damaged product
We will review the situation and work with you toward an appropriate resolution in accordance with our Refund Policy.
Changes to This Policy
Nursely Robes reserves the right to update or modify this Shipping Policy at any time without prior notice.
Any changes will be posted on this page with an updated effective date.
Contact Us
If you have questions about your order, shipping, delivery, or tracking information, please contact:
Nursely Robes
Email: Nurserobe@gmail.com
Please include your order number whenever possible so we can assist you more quickly.