Refund policy
Refund Policy
Thank you for choosing Nursely Robes. We want you to have a smooth experience from the moment you place your order to the moment your Nurse Heated Robe arrives.
Please read the following policy carefully before placing your order.
Order Cancellations
If you need to cancel your order, please contact us as soon as possible at Nurserobe@gmail.com.
We can only cancel orders that have not yet been processed or shipped. Once your order has entered processing or has shipped, we may not be able to cancel it.
If your order has already shipped, you may request a return after delivery according to the return requirements below.
Returns
We accept eligible return requests within 30 days of delivery.
To qualify for a return:
- The robe must be in reasonable condition.
- The product must not have been intentionally damaged.
- The robe should include its original accessories and components.
- The product must not show excessive wear caused by misuse.
- You must provide your order number or other information that allows us to locate your purchase.
Because the Nurse Heated Robe contains electrical heating components, please make sure the robe is completely unplugged and dry before preparing it for return.
To request a return, contact Nurserobe@gmail.com with your order number and the reason for your request.
Damaged or Defective Products
If your Nursely Heated Robe arrives damaged or defective, please contact us at Nurserobe@gmail.com as soon as possible.
For defective or damaged products, please provide:
- Your order number
- A description of the issue
- Clear photos or a short video showing the problem
Examples of potential manufacturing defects include a heating element that does not function properly, an unresponsive controller, or manufacturing problems with the robe itself.
After reviewing your claim, Nursely Robes may provide a replacement or refund where appropriate.
Please Note
Damage caused by the following may not qualify as a manufacturing defect:
- Misuse or improper use
- Accidents
- Improper washing or drying
- Unauthorized modifications
- Normal wear and tear
- Damage caused by failure to follow the product's care instructions
30-Day Warranty
Nursely Robes offers a 30-day warranty against manufacturing defects from the date of delivery.
The warranty may cover issues such as:
- A defective heating element
- A controller that stops working properly
- Heating functionality that fails during normal use
- Manufacturing defects in stitching or construction
If you experience a potential warranty issue, contact Nurserobe@gmail.com with your order number and photos or video demonstrating the problem.
If the issue is determined to be covered by the warranty, we may provide a replacement or another appropriate resolution.
The warranty does not cover damage resulting from misuse, accidents, improper care, unauthorized modifications, or normal wear and tear.
Washing & Care
Before washing your Nursely Heated Robe:
- Unplug the robe completely.
- Disconnect and remove the heating controller and any removable power components.
- Follow the care instructions provided with your product.
- Wash according to the recommended instructions.
- Allow the robe to completely dry before reconnecting or using the electrical components.
Do not wash the electrical controller or power components unless the product's instructions specifically state that they are washable.
Refunds
Once an eligible return has been received and inspected, we will determine whether it qualifies for a refund.
If your refund is approved, it will be issued to your original payment method.
Your bank or payment provider may require additional processing time before the refund appears in your account.
If you believe your refund has been approved but you have not received it within the expected processing period, contact Nurserobe@gmail.com.
Return Shipping
For returns that are not related to a defective, damaged, or incorrect product, the customer may be responsible for return shipping costs.
If you received a defective, damaged, or incorrect product, please contact us before sending it back so we can provide the appropriate return instructions.
Incorrect or Undeliverable Addresses
Customers are responsible for entering a complete and accurate shipping address during checkout.
Nursely Robes is not responsible for orders that cannot be delivered because an incorrect or incomplete address was provided.
If your package is returned to us because of an incorrect or incomplete address, contact Nurserobe@gmail.com so we can review the available options.
Additional shipping charges may apply if an order needs to be reshipped because of an incorrect address.
Exchanges
If you would like to exchange your robe for another product or size, contact Nurserobe@gmail.com with your order number and request.
Exchange availability depends on inventory and the condition of the returned product.
Policy Changes
Nursely Robes reserves the right to update or modify this Refund Policy when necessary.
Any updates will be posted on this page. Customers are encouraged to review the policy periodically for any changes.
Contact Us
If you have questions regarding returns, refunds, defective products, warranty claims, exchanges, or cancellations, please contact:
Nursely Robes
Email: Nurserobe@gmail.com
Please include your order number whenever possible so we can locate your order and assist you more efficiently.